1. General Terms

• All designs, drawings, 3D renders, and related documents are the intellectual property of The Plank and may not be reproduced, copied, or used for any purpose without prior written consent.
• The company reserves the right to revise, update, or discontinue services, policies, and pricing without prior notice.
• All communication regarding projects will be documented via official emails/app/WhatsApp messages for transparency.

2. Payments & Milestones

• Confirmation Advance: 10% of estimated project value, payable at the 1st Design Presentation.
• 2D & Production Initiation Fee: 70% of estimated project value, payable at Final 3D Signoff prior to production.
• Shutter Dispatch Fee: 15% of estimated project value, payable before dispatch to site.
• Final Payment: Must be cleared within 2 weeks of project completion. Delay in final payment will void warranty.
• Any payment delays will proportionally affect the delivery timelines.

3. Project Execution

• Timeline commitments are subject to client approvals, timely payments, and site readiness.
• Snag works (minor touch-ups and corrections) are standard in interiors and do not qualify as project delays.
• Client-requested modifications after design closure will be treated as additional scope of work and billed separately.
• Site access, permissions, and basic utilities (water, electricity, lift access) are to be provided by the client.

4. Warranty

• The Plank provides warranty against manufacturing defects only, as per the warranty letter shared at handover.
• Warranty does not cover damages arising from misuse, improper handling, water seepage, electrical faults, or third-party interventions.
• Warranty is valid only if all payments are cleared within stipulated timelines.

5. Client Responsibilities

• The client must provide accurate information, drawings, and approvals within agreed timelines.
• If the client stays in the property during work or engages external vendors at the site, The Plank will not be responsible for any delays.
• Delays caused due to non-availability of site, restricted working hours, or lack of approvals will not be attributed to The Plank.

6. Cancellation & Refund Policy

As per The Plank's Interior Service Cancellation Process:

• A. Zero Initiation (Before Any Work Begins): 100% refund.
• B. Primary Phase Initiation (Site Survey Measurement & AutoCAD Layout):
  • Site Survey & Full Measurement: Rs 3,000
  • Furniture Layout: Rs 1,000
• C. Preliminary Phase Initiation (Architect Site Visit & Mood Board Presentation):
  • Designer’s Site Visit: Rs 1,500
  • Mood Board Concept Presentation: Rs 1,000
• D. Further Stage of Works:
  • 3D Snips: Rs 600/view
  • 3D Renders: Rs 900/view
  • Revised 3D Renders: Rs 400/view
  • Quotation & Discussions: Rs 1,000/set of quote
  • Designer Meeting (Virtual): Rs 1,000/meeting
  • Designer Meeting (In-Person): Rs 2,000/meeting
  • Material Selection: Rs 1,500/session
  • Pre-Sales Stage Support: Rs 5,000/lump sum

Refund Processing: Approved refunds will be processed within 15-20 business days from the date of confirmation.

7. Limitation of Liability

• The Plank shall not be liable for indirect, incidental, or consequential damages.
• Maximum liability is limited to the fees received for the project in question.

8. Dispute Resolution

• All disputes shall be subject to the jurisdiction of Chennai, India courts.